Wiki

I forgot to check in

If you forget to check in, we cannot accommodate you retroactively, regardless of the reason. For example, we do not accept any retroactive check-in requests, including the following cases:・The signal...

What is check-in? / I want to know the procedure

[What is check-in?] Check-in is a feature within the B with U app that allows you to record your participation in selected live shows and events and download exclusive images....

[Important] For those using carrier email (plea...

If you are using a carrier email address (such as @docomo.ne.jp / @ezweb.ne.jp / @softbank.ne.jp), important emails such as announcements from B-Town and event winning notifications may not be delivered...

[B-Town] Can I cancel or get a refund after joi...

We do not accept cancellations, refunds, or changes to plans due to customer convenience. <Notes> ・There is no cooling off period for B with U and B-Town, so cancellations, refunds,...

I want to know about Tree Village's products/st...

For information on products and inventory at Tree Village Tokyo's "BMSG OFFICIAL SHOP," please see the page below. https://tree-village.jp/news/014264.html

Can you repair or replace parts?

We do not repair purchased products or exchange/sell parts only. Please be aware of this in advance.