If you forget to check in, we cannot accommodate you retroactively, regardless of the reason.

For example, we do not accept any retroactive check-in requests, including the following cases:
・The signal was poor. ・Location information could not be obtained correctly. ・I went to the venue but forgot how to operate it.

You will need to check in yourself on the app on the day of the event. Events that require check-in will have a 🎁 mark displayed in the app, so please check in advance and allow plenty of time for the check-in process.
*Please note that we cannot accept requests to show a photo of your ticket or submit a log.