Wiki

When is the newsletter published?

The B-Town newsletter is scheduled to be published twice a year . We will provide you with advance notice prior to the release via "Announcements" etc. ■ About the publication...

The app is experiencing a communication error

If you can't connect to the app, please check the following: ■ Please check your communication environment. Check if there are any problems with the communication status of your device....

[FC] Is there a way to check if I have joined?

You can check your membership status by logging in to your BMSG SHOP account and checking whether the "Name of the fan club you joined" is displayed. ■ Verification procedure...

[FC] Can I cancel or get a refund after joining?

We do not accept cancellations, refunds, or changes to plans due to customer convenience. <Notes> ・There is no cooling off period for B with U and B-Town, so cancellations, refunds,...

[FC] I can't log in

If you are unable to log in, please check the following items in order. ■ Please check that the information you entered is correct. When logging in, please check to...

[FC] Forgotten your password?

On the login screen, enter your email address, leave the password field blank, and click "Forgot your password?" to reset your password. You will then be able to set a...