Wiki

I want to change/cancel my order

We do not accept cancellations, returns, exchanges, or changes after the order has been completed. Please be sure to check the details of your order before proceeding. ◇Examples of non-cancellation,...

Will the products be restocked?

We are unable to answer individual inquiries regarding resale information for sold-out items or when merchandise will be available in stock. Please refer to our official announcements for the latest...

My order hasn't arrived

If you purchase a pre-order item and a regular item together, the item will be shipped according to the item with the latest shipping date. Please wait until the scheduled...

I haven't received an email after my order was ...

If you do not receive an email, please check the following. ①Please check your settings to make sure you are able to receive emails from info@bmsg.shop. ②Please check to see...

I want to change the delivery address for my or...

For pre-ordered items only, you can change the shipping address, name, and phone number through AI Support before the item is prepared for shipping. If you wish to do so,...

When is the newsletter published?

The B-Town newsletter is scheduled to be published twice a year . We will provide you with advance notice prior to the release via "Announcements" etc. ■ About the publication...