For pre-ordered items only, you can change the shipping address, name, and phone number through AI Support before the item is prepared for shipping. If you wish to do so, please contact us via the [AI Support URL].

If you are unable to make changes via AI Support or if the item has already been shipped, please contact the shipping company yourself after receiving the shipping notification to make the changes.
*If transfer fees are incurred, the customer will be responsible for them.

<Change procedure>

Access 【AI Support URL】

Please state the order number and details of the change (address, name, phone number)

After sending, please follow the instructions from AI support.

<Notes>
・If the shipment preparation is already underway, changes cannot be made through AI Support. ・Regular products (other than pre-order items) are not eligible for changes. ・Please note that the availability of changes will vary depending on the timing and order status.