Wiki

I want to specify the delivery date and time

We are unable to specify a date and time for your order to be shipped. Please check the tracking number provided in the email we will send you after your...

What payment methods can I use?

The following payment methods are available at BMSG SHOP. <Credit card (Shopify Payment)> Available brands:・VISA・Mastercard・JCB・American Express < Important Notice＞・Credit cards issued overseas cannot be used.・Please make sure to use a...

I can't move forward in the middle of placing m...

It may be difficult to connect immediately after the sale of the product. If the screen freezes, please wait for a while. If the problem persists even after waiting for...

I want to issue a receipt

Unfortunately, we are unable to issue receipts individually . Please use your credit card statement or your order history on your My Page as a receipt.

I want to change my payment method

We are sorry, but we cannot accept changes or cancellations to payment methods after an order has been confirmed. Please confirm the contents and payment method at the time of...

I was billed before the product arrived

When ordering with a credit card, payment is processed (sales are confirmed) at the time the order is confirmed, regardless of whether it is a pre-order item or a regular...