< Products purchased at BMSG SHOP>
Within 7 days of receiving the product Please contact customer service using the form below.
Once we have confirmed that the product is defective, we will accept returns or exchanges.
[URL]
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Orderer's name:
Order Number :
Product name:
Quantity of defective items:
Defective item condition (as detailed as possible):
Photo of the condition
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＜If you purchase from a shop other than BMSG SHOP＞
Items purchased at the venue: Please inform the staff on the day of purchase. Items purchased at Tree Village: Please contact the store directly. *Inquiries regarding items purchased at places other than the BMSG SHOP are not eligible for exchange. Please note.

<Notes>
The following items are not eligible for exchange. Even if you contact us, we will not be able to accept returns or exchanges.
- Product defects that have occurred more than 8 days after delivery - Damage, scratches, or dirt on the outer box or product bag (excluding damage caused by issues during delivery, etc.)
- There is lint, fiber, etc. inside the product bag that can be removed after opening (when no defects are found in the product itself)
・Please note that in the unlikely event that the item is out of stock, we may be forced to refund your money.