If you are unable to log in, please check the following items in order.
■ Please check that the information you entered is correct.
When logging in, please check to see if you have made any of the following input mistakes:
・There are extra spaces in the email address (e.g. spaces at the end or beginning of a sentence)
・Full-width characters are mixed (e.g. @ and periods are full-width)
- Mistyped email address (e.g. @gmail.con, @gmil.com, etc.)
・The @ symbol is full-width (@ (half-width) and ＠ (full-width) look similar but are different characters)
■ If you forget your password
You can reset it from the login screen.
▶︎ Reset your password here
If you see "No registration"
You may have placed a guest order without registering a BMSG SHOP account. Please register a new account using the email address you used to place your order.
▶︎ Click here to register
If you can log in but cannot see restricted pages
The following causes are possible:
・You are logging in with an email address other than the one you used to sign up. ・You registered the wrong email address when signing up. ・Your sign-up has not been completed.
Please refer to this article.
If the above doesn't solve the problem,
If you have any questions, please contact us via chat.